Users want simplicity.

e.g. “remove item” should not be default menu item.

e.g. Only the bare minimum controls:

• compose mail, send mail, forward mail, reply mail, delete mail
• no folders support
• all other controls should get hidden and not displayed
• different levels of users: beginners, …, advanced, …: Linus Torvalds

Managers want:

• plans, even if never done
• road maps, not needed for open source, as everything is open

Different categories of users

• home users
• small business users, use consultant
• large business users?